Joy Chapman, CE, CLT, LSO

Before I began my career in the aesthetic industry, I worked in property management which required daily face-to-face interactions, most of which were riddled with challenges. To be successful, I found myself spending a lot of time on people-centered communication techniques. Part of my job was to actively listen to people’s concerns to better understand their perspective, and then tailor my explanations to their specific needs, which ultimately made their experience with me more personalized and engaging. Today, I apply those same principles to my role at DrSkin Med Spa, because as Clinical Director, I am a leader at the practice and need to be able to understand the perspective of both patients and my team. When you understand people, you become relatable and can use that as a springboard to build long-lasting connections, collaborations, partnerships, and relationships.

Patients are more than just patients—they’re people! And I treat my people like family. I’m invested in their physical, emotional, spiritual, and financial well-being. I’m compassionate, honest, and respectful, and provide personalized care to everyone at DrSkin Med Spa. My daily focus always starts with patient safety and privacy, treating people with dignity, and building relationships based on trust and mutual understanding.

Restoring or renewing confidence and self-esteem, making a person feel whole again, is my why! We always talk about helping people look their best, or be the best version of themselves, in the aesthetic industry, but that’s only possible when you can touch their soul and make them feel better about who they are. That has to come from within. And every day I have that opportunity, to change someone’s life and perspective—it’s truly a rewarding and uplifting experience.

I believe in taking calculated risks, after all, nothing ventured is nothing gained! But I also believe in myself and the people I surround myself with! If I can’t count on myself, how can anyone else?! Once I set a goal, I stay committed, and if and when I make a mistake, I always try to learn from it. It’s okay to make mistakes, but I’m not okay making the same ones over and over. I’m also a glass-half-full kind of person. Even when the chips are down, I try to find the positive or silver lining. Too many people walk around life with a negative attitude and that energy will undermine everything in your professional and personal life. I also make sure I take time for myself because I will get burned out if I don’t. Some people can work 24/7/365, but I need to maintain some semblance of a work-life balance. Finally, to make sure I stay on track, I always set a goal before I embark on a new challenge. I believe it’s important to write down each goal and keep track of my accomplishments as I check off the next one. Without checks and balances, I would have no way to keep elevating my goals and setting my sights higher and higher with each personal or professional achievement.

When not busy with patients, I love to travel and decompress. Whether it’s hiking in Sedona for a weekend or a quick getaway to catch a Cirque show in Vegas, I can have fun in almost any environment! I enjoy fine dining, concerts, the outdoors, and plenty of adventure! Life is to be lived; I try to embrace opportunities and make the most out of each experience!

Courageous. Patient. Thoughtful.

Sara Blakely has long been one of my biggest inspirations. As a woman in business and someone whose ideas were initially rejected, she persevered and built a household brand, making her story both relatable and inspirational. The fact that she became the world’s youngest female, self-made billionaire is the cherry on top and proves to me that when you want something bad enough only you can stop you! If you want something bad enough, you go out and do it if you don’t you make excuses! 

Patients choose me because they trust me and believe that I have their best interests at heart. I am open, honest, caring, and patient, and do not treat patients I know I can’t help. I provide clinical guidance to my patients during every facet of treatment and continually set and reinforce expectations with regard to results and clinical endpoints. If something is outside of my expertise, I’m not afraid to tell the patient and consult another clinician or physician. As a mother of 3, I am compassionate and gracious and listen to my patients to ensure their voices and concerns are heard—this applies to each treatment but also to their lives, as we get to know each other during every session. My life as a mother is focused on my kids, and my life as a provider is focused on my patients, so I bring that mindset to each consultation and treatment. What makes me unique is that I try to build and grow relationships with my patients every day, regardless of how transactional the industry, the treatments, and my competition approaches things. Life is about people, not money, and while earning money is important, changing lives is what a legacy is built upon.